Glossary
Why Kairn has no client reviews
Kairn publishes no client reviews or star ratings of therapists, because a public review of a therapist cannot be written without disclosing that the writer was in therapy — and the therapist cannot answer it without confirming who their client is.
The problem is not review quality
Every other kind of business can be reviewed by its customers. Therapy cannot be reviewed the same way, because the review itself is the disclosure. Posting one identifies the writer as someone in mental-health treatment, in public, permanently. The therapist has no reply available: confirming or denying that the person was ever a client would breach confidentiality, so the one party with the facts is the one party who must stay silent.
What ratings would measure
A star average would also measure the wrong thing. Effective therapy is frequently uncomfortable, and the sessions that help most are not reliably the ones that feel best to rate. A directory that ranked therapists by satisfaction would reward the ones who challenge clients least.
What Kairn shows instead
Verification and freshness: a license checked against the issuing board with a date on it, an authorization to practise in your state, a capacity report on a fixed cadence, and measured response rates in the public accuracy report. Colleague endorsements may appear on a profile — clinicians vouching for clinicians, acknowledged by the person endorsed before they are shown — and they are never client reviews.
How this is enforced
Structurally, not by policy alone. No Review or AggregateRating markup is emitted anywhere on the site, no schema exists for a client to rate a provider, and the absence is asserted in tests rather than trusted to review.