{"window":"trailing 90 days","generatedAt":"2026-09-15T03:00:36.421Z","methodology":"Computed from operational tables (timestamps only; message content is never read). Response outcomes are segmented: replied_48h_pct = the therapist wrote back; referred_out_48h_pct = an automated decline that pointed the client to other therapists; answered_48h_pct = both, over the same denominator (each rounded independently, so the segments can differ from the total by 0.1). ghost_rate_pct = inquiries sent 7+ days ago with no response of any kind within 7 days; a decline is a response and is not counted as a ghost. reported_unanswered_pct = inquiries a client actively reported as unanswered. The accuracy pulse (fee/insurance/availability) is asked only of clients whose therapist replied — a client who received an automated decline is never asked, because the questions presuppose an engagement that did not happen. That gate is applied when the pulse is sent and recorded on the pulse itself; only pulses carrying it are counted here. Each pulse question has its own denominator and its own evidence floor: a client can answer one question and ignore the others, so fee_answered (not responses) is both the divisor and the evidence behind fee_accurate_pct. No rate is published on fewer than 3 observations; below that the field is null, and so are the counts that would let the rate be recomputed from this payload. Benchmarks: a 2023 Senate Finance secret-shopper study found mental-health directory listings yielded an appointment 18% of the time.","inquiries":{"inquiries":0,"inquiries_over_7d":0,"answered":null,"replied":null,"referred_out":null,"answered_48h_pct":null,"replied_48h_pct":null,"referred_out_48h_pct":null,"ghost_rate_pct":null,"reported_unanswered_pct":null},"availabilityFreshness":{"visible_profiles":0,"confirmed_14d_pct":null},"licenseVerification":{"active_licenses":0,"verified_90d_pct":null},"accuracyPulse":{"responses":0,"fee_answered":0,"insurance_answered":0,"availability_answered":0,"excluded_pre_gate":0,"fee_accurate_pct":null,"insurance_accurate_pct":null,"availability_accurate_pct":null}}